Unavailability

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Notice of unavailability 24hrs before the start of the meeting

• If you are unable to attend the scheduled video call and are able to inform me within 24 hours of its commencement, the call can be rescheduled at no cost by contacting me via the email address containing the Google Meet link that I forwarded to you prior to the meeting.

 

Notice of unavailability 24hrs within the start of the meeting

• If you are unable to attend the scheduled video call and are unable to inform me within 24 hours of its commencement, the call can be rescheduled for an additional fee of £20. Please contact me via the email containing the Google Meet link that I forwarded prior to the meeting.

 

If Oli is unable to attend

• In the event that I am unable to attend the scheduled meeting due to unforeseen circumstances, I will promptly contact you and reschedule the appointment. Should this situation be unacceptable, a full refund will be processed.

 

If there is a Booking conflict

• Gumroad’s booking system isn’t very sophisticated at present, so unfortunately conflict bookings are an issue. If such a conflict occurs, I will contact you and ask for a reschedule. If no reschedule can be agreed, I will fully refund your call.

 

Call Quality

 

Quality of call reception

• If there are so many technical issues that the video call repeatedly fails and a proper lesson cannot be imparted, the call can be rescheduled free of charge. If this is not acceptable, a full refund can be granted.

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